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The Apology Impulse How the Business World Ruined Sorry and Why We Can’t Stop Saying It

The Apology Impulse How the Business World Ruined Sorry and Why We Can’t Stop Saying It

Blinkist
3/5 ( ratings)
Read Download
Blinkist is an app that summarizes all the key points of a book for the readers who don't have enough time in their day to read.

The Apology Impulse reveals how corporations have cheapened the act of saying sorry. These days, apologies are issued to customers for any perceived slight, with the sheer quantity making them meaningless. At the same time, corporations offer weak, jargon-filled fauxpologies in situations where real apologies are required. To save the apology, corporations need to learn how to say sorry wholeheartedly but only when strictly necessary.
Language
English
Pages
9
Format
ebook
Publisher
Blinkist
Release
October 29, 2019

The Apology Impulse How the Business World Ruined Sorry and Why We Can’t Stop Saying It

Blinkist
3/5 ( ratings)
Read Download
Blinkist is an app that summarizes all the key points of a book for the readers who don't have enough time in their day to read.

The Apology Impulse reveals how corporations have cheapened the act of saying sorry. These days, apologies are issued to customers for any perceived slight, with the sheer quantity making them meaningless. At the same time, corporations offer weak, jargon-filled fauxpologies in situations where real apologies are required. To save the apology, corporations need to learn how to say sorry wholeheartedly but only when strictly necessary.
Language
English
Pages
9
Format
ebook
Publisher
Blinkist
Release
October 29, 2019

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