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Interpersonal Communication Listening and Responding

2.5/5 ( ratings)

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

Language: English

Pages: 74

Format: Paperback

Publisher: South Western Educational Publishing

Release: March 01, 2008

ISBN: 0324584164

ISBN 13: 9780324584165

Interpersonal Communication Listening and Responding

2.5/5 ( ratings)

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

Language: English

Pages: 74

Format: Paperback

Publisher: South Western Educational Publishing

Release: March 01, 2008

ISBN: 0324584164

ISBN 13: 9780324584165

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