Read Anywhere and on Any Device!

Subscribe to Read | $0.00

Join today and start reading your favorite books for Free!

Create Free Account

The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

Cheryl A. Lentz

4.5/5 ( ratings)

Anyone who has entered a college classroom in the last 5 years has recognized a clear transformation in the context of higher education. A dynamic revolution in practice and delivery is underway, and the implications of multi-faceted change are ripe for analysis. Administrators are increasingly charged with revenue production and institutional leadership. Faculty are experimenting with new andragogical models and advances in interactive technology. Students are embracing new modalities, as they strive to make curriculum immediately transfer able into industry.The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education examines the new reality and emerging patterns shaping the experiences of these three diverse, yet interconnected constituencies. This book provides a distinctive approach to the transformation of the higher education culture within the United States. Authors Dr. Gillian Silver and Dr. Cheryl Lentz, noted content experts, professors, and curriculum/program developers, explain that the contents will initiate an intensive dialogue about the implications and impacts on administrative structure, faculty practice, and learner outcomes. According to Dr. Lentz, "This is a frank, encompassing work which has the capacity to ignite a national dialogue. We think the review will give voice to the significance of this evolving environment. The voices of experience leading this change will emerge."Follow the authors on the Web: www.consumerlearner.com

Language: English

Pages: 138

Format: ebook

Publisher: Dr. Cheryl Lentz

Release: April 01, 2012

ISBN: 0982874049

ISBN 13: 9780982874042

The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

Cheryl A. Lentz

4.5/5 ( ratings)

Anyone who has entered a college classroom in the last 5 years has recognized a clear transformation in the context of higher education. A dynamic revolution in practice and delivery is underway, and the implications of multi-faceted change are ripe for analysis. Administrators are increasingly charged with revenue production and institutional leadership. Faculty are experimenting with new andragogical models and advances in interactive technology. Students are embracing new modalities, as they strive to make curriculum immediately transfer able into industry.The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education examines the new reality and emerging patterns shaping the experiences of these three diverse, yet interconnected constituencies. This book provides a distinctive approach to the transformation of the higher education culture within the United States. Authors Dr. Gillian Silver and Dr. Cheryl Lentz, noted content experts, professors, and curriculum/program developers, explain that the contents will initiate an intensive dialogue about the implications and impacts on administrative structure, faculty practice, and learner outcomes. According to Dr. Lentz, "This is a frank, encompassing work which has the capacity to ignite a national dialogue. We think the review will give voice to the significance of this evolving environment. The voices of experience leading this change will emerge."Follow the authors on the Web: www.consumerlearner.com

Language: English

Pages: 138

Format: ebook

Publisher: Dr. Cheryl Lentz

Release: April 01, 2012

ISBN: 0982874049

ISBN 13: 9780982874042

More books from Cheryl A. Lentz

The Refractive Thinker, Volume 2: Research Methodology

4.8/5 ( ratings)

The Refractive Thinker, Volume 1: An Anthology of Higher Learning

4.5/5 ( ratings)

Bricks to Clicks: Best Practices to Transition From the Classroom to Online

3.6/5 ( ratings)

The Refractive Thinker, Volume 5: Strategy in Innovation

4.6/5 ( ratings)

Effective Study Skills in 5 Simple Steps

Balanced Epiphany: Harnessing the Inner You: Chakras

The Refractive Thinker, Volume 3: Change Management

4.5/5 ( ratings)

The Refractive Thinker, Volume 7: Social Responsibility

The Refractive Thinker, Volume 6: Post -Secondary Education

4.5/5 ( ratings)

The Refractive Thinker, Volume 4: Ethics, Leadership, and Globalization

Technology That Tutors: 7 Ways to Save Time By Using the Blog as a Teaching Tool

RT Vol. 1: Chapter 8: The CEO's Triple Dilemma of Compensation, Employee, and Corporate Performance Management (The Refractive Thinker)

The Refractive Thinker® Vol XVI: Generations: Strategies for Managing Generations in the Workforce: Chapter 5: Workplace Resilience Across the Ages

So You Think You Can Edit?: 9 Editing Tips for the Novice & Experienced Writer

The Refractive Thinker®: Vol XII: CYBERSECURITY

The Refractive Thinker®: Vol. VIII:: Effective Business Practices for Motivation and Communication

The Refractive Thinker®: Vol. IX Effective Business Practices in Leadership and Emerging Technologies: eChap 10: Leadership Strategies for Navigating in ... Anthology of Doctoral Writers Book 9)

The Refractive Thinker, Volume 2: Chapter 1: The Delphi Primer: Doing Real-World or Academic Research Using a Mixed-Method Approach (The Refractive Thinker)

The Refractive Thinker® Vol XVI: Generations: Strategies for Managing Generations in the Workforce

Rate this book!

Write a review?