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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long Lasting Customer Relationships

3.8/5 ( ratings)

The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses.
- Focuses on achievable results using current technology
- Includes a companion Web site with links to examples of state-of-the-art EII technologiesForeword by Ray Kurzweil, author of The Age of Spiritual Machines

Language: English

Pages: 261

Format: Hardcover

Publisher: McGraw-Hill Companies

Release: December 31, 2001

ISBN: 007136479X

ISBN 13: 9780071364799

The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long Lasting Customer Relationships

3.8/5 ( ratings)

The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses.
- Focuses on achievable results using current technology
- Includes a companion Web site with links to examples of state-of-the-art EII technologiesForeword by Ray Kurzweil, author of The Age of Spiritual Machines

Language: English

Pages: 261

Format: Hardcover

Publisher: McGraw-Hill Companies

Release: December 31, 2001

ISBN: 007136479X

ISBN 13: 9780071364799

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