The Platinum Rule is based upon observable behaviors, NOT “personalities” or “temperaments.” This distinction is critical because human beings may change their behavior in the middle of a conversation. When you learn to adapt to the behavior that you are witnessing, you will stay in rapport with that person. People’s personalities are deeply ingrained and slow to change, but behaviors can change in the blink of an eye. The way a person is acting at each moment in time will dictate how you should be selling to them.
The Platinum Rule is based upon observable behaviors, NOT “personalities” or “temperaments.” This distinction is critical because human beings may change their behavior in the middle of a conversation. When you learn to adapt to the behavior that you are witnessing, you will stay in rapport with that person. People’s personalities are deeply ingrained and slow to change, but behaviors can change in the blink of an eye. The way a person is acting at each moment in time will dictate how you should be selling to them.