Work That Makes Sense: Operator-Led Visuality

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Work That Makes Sense, winner of the prestigious Shingo Research Prize, is Gwendolyn Galsworth’s eagerly-awaited book on how to implement, coach, support, and sustain visual inventiveness on the operator-level. The result? A 15%-30% gain in throughput and a spirited, engaged, and aligned work culture.

Alice Lee, VP/Business Transformation at Beth Israel Deaconess Medical Center/Bostonwrites: “This exceptional book takes a fresh approach—viewing the workplace and how to make it visual through the eyes of value-add associates, written as if Dr. Galsworth is sitting with us—instructing, coaching, and guiding us through a visual conversion a page at a time."

Robert Miller, Executive Director of The Shingo Prize adds: "Dr. Galsworth continues to produce work in perfect harmony with The Shingo Prize model, with visual concepts, tools, and methods that are essential as companies pursue operational excellence. I recommend Work That Makes Sense to every reader.”

Richard Schonberger, author of nine award-winning books on operations excellence, concurs: “Gwendolyn Galsworth, the world’s foremost visual workplace expert, has not just written a fine book about making operations visual and taking the frustrations away from working people, she has detailed what it takes to make that a system."

Brent Allen, VP/Operations at Lifetime Products , writes: “I’ve been a student of management for 30 years, read countless management books and gone to innumerable conferences. I have never found a better, more powerful system of transformation than Galsworth’s. This comes through on every page of this book. She does that better than anybody.”